THE DIFFERENCES OF PATIENT’S FAMILIES PERCEPTIONS WITH BPJS INSURANCE AND GENERAL ABOUT RESPONSE TIME NURSE’S BASED ON TRIAGE IN THE EMERGENCY ROOM

Abstract

Many families of BPJS patients assume that nurses' response time was slower compared to general patients. The purpose of this study was to determine differences in patient’s family perceptions with BPJS insurance and general about nurse’s response time based on triage in emergency room. The design in this study is comparative approach. The population were the family of patients with BPJS insurance and general patient in the emergency room. The sampling method used was consecutive sampling technique, so to got 80 respondents consisting of 40 respondents with BPJS insurance and 40 general respondents. Data is collected through questionnaires and observations were used to strengthen the data from the questionnaire results. The results of the analysis using paired t-test showed no differences in BPJS and general patients' family perceptions of the response time of nurses based on triage in emergency room with the data ρ = 0.649 α = 0.05 so that ρ> α. Most have negative perceptions, but observation results showed that most of the nurses' quick response time in BPJS patients in the yellow triage category were 16 respondents (80%) and general patient families as many as 18 respondents (90%). The factors that influence this outcome are the patient's family ignorance about the nurse's response time, age, education and occupation