ANALYSIS OF IMPLEMENTATION OF THE BEDSIDE SBAR HANDOVER METHOD WITH PATIENT SATISFACTION
Abstract
he implementation of bedside handover can make patients actively involved in handover activities, so that
there is effective communication practice by nurses to patients. The development of bedside handover is
considered to increase patient satisfaction. Objective: Based on this phenomenon, this research was conducted
to find out whether the implementation of bedside handover is related to patient satisfaction at the Graha
Amerta Installation at RSUD dr. Soetomo. This research uses a quantitative research design with a correlation
research design and a cross-sectional approach. This research was conducted at 4th and 5th Floor of Graha
Amerta RSUD Dr. Soetomo Surabaya in January – April 2024 with a sample of 40 patients determined
through consecutive sampling. Based on the research results, the Spearman Rho statistical test results
obtained a value of p = 0.022 or p < 0.05, which means there is a relationship between the implementation of
the SBAR bedside handover method and nurse satisfaction at Graha Amerta Dr Soetomo Hospital Surabaya.
The results of the Spearman Rho statistical test obtained a correlation coefficient value of 0.361. The higher
the level of implementation of the SBAR bedside handover method, the higher the patient satisfaction at
Graha Amerta RSUD Dr Soetomo Surabaya