ANALYSIS THE IMPLEMENTATION DIGITAL-BASED NURSING INFORMATION SYSTEM WITH NURSES' JOB SATISFACTION AND PATIENTS' SATISFACTION
Abstract
he implementation of digital-based information systems in nursing care documentation has been widely
implemented in hospitals. However, nurses are still dissatisfied because they feel burdened by the digital
system and this impacts patient satisfaction in receiving nursing care. Therefore, analysis is needed regarding
the implementation of a digital-based nursing information system with nurse job satisfaction and patient
satisfaction in hospitals. This study used a cross-section comparative design with a sample of 222 nurses and
222 patients. The sample was selected using a simple random sampling technique. Data collection using a
questionnaire includes the independent variable in the form of the implementation of a nursing information
system and the dependent variable in the form of nurse job satisfaction and patient satisfaction. Data were
analyzed using the independent t-test with a p-value ≤ 0.05. Research results from the independent t-test
statistical test. The p-value is 0.000 < 0.05, so according to the basis of decision-making in the test it can be
concluded that H0 is rejected, which means there is a difference in average between nurse job satisfaction and
patient satisfaction in the implementation of a digital-based nursing management information system in
nursing services in the Inpatient Room RSUD Dr. Soetomo Surabaya. Implementation of a digital nursing
information system provides nurses with effectiveness and efficiency in carrying out their duties. This makes
the workload of nurses lighter increases the productivity of the quality of nursing received by patients and has
an impact on patient satisfaction. Nursing management is expected to improve the implementation of
supervision of nursing care documentation by looking at the completeness and suitability of SOPs in the
nursing information system (SIK). In addition, nursing management needs to develop a nursing information
system (SIK) model in collaboration with the hospital information technology team so that nurses are
effective and efficient in implementing nursing care documentation.