HUBUNGAN KUALITAS PELAYANAN KEPERAWATAN DENGAN TINGKAT KEPUASAN PASIEN RAWAT INAP DI RSU ANWAR MEDIKA SIDOARJO

Abstract

The high public demand for nursing services and the emergence of competition in many sectors, requires nurses to be able to compete by providing quality services, especially nursing services. Nursing services are the main things that must be improved in accordance with applicable nursing service standards, to create trust, loyalty and patient satisfaction. The purpose of this research was to determine whether there was a relationship between the quality of nursing services with the level of satisfaction of inpatients at Anwar Medika Public Hospital Sidoarjo. Correlational analytic research design with cross sectional approach. The population in this research were all patients at Anwar Medika Hospital Sidoarjo. The sampling technique of this research uses non-probability sampling type accidental sampling. The sample used was patients who met the inclusion criteria. The instrument in this research used a questionnaire. Data analysis uses the Spearman Rho Test. The results of this research indicate that 1 patient who stated that nursing services were not good (1.3%) said quite satisfied. 14 patients who stated that nursing services were good category (17.5%) said quite satisfied. And 65 patients who stated nursing services very good category were found 27 (33.8%) expressed satisfaction. Spearman's rho test results with an error value () = 0.05 obtained a significance value of 0,000 so H1 is accepted, there was a relationship between Nursing Service Quality and Patient Satisfaction Level at Anwar Medika Sidoarjo Hospital with a relationship level of 0.385. The concluded that the better the quality of nursing services, higher level of patient satisfaction.