HUBUNGAN PERILAKU CARING PERAWAT DENGAN TINGKAT KEPUASAN KLIEN SELAMA PANDEMI COVID-19

Abstract

Satisfaction is a positive emotional state or can please a person as a result of an assessment of one's work or experience at work. The problem of low levels the patient satisfaction still occurs in several areas in the development of nurses. Where the less caring behavior, the lower the level of satisfaction that patients get. The purpose of this study was to determine the relationship between caring behavior and the level of client satisfaction during the covid-19 pandemic. The design of this research was a descriptive correlation with cross sectional approach. The population of this study was inpatients in the Kertawijaya Room at Dr. Wahidin Sudiro Husodo Hospital, Mojokerto City, totaling 60 patients. The sampling technique used non-probability sampling with consecutive sampling technique. The research instrument was a Caring Professional Scale (CPS) questionnaire and a Service Quality (SERVQUAL) questionnaire. Data analysis using SPSS for windows version 22.00 using Spearman Rho test. The results showed p value (0.000) < (0.05), so H0 was rejected, which means that there was a relationship between caring behavior and the level of satisfaction during the Covid-19 pandemic at Dr. Wahidin Sudiro Husodo Hospital, Mojokerto City. The magnitude of the correlation that occurs between the two variables was 0.784 indicating that the relationship between the two variables was directional and has a strong degree of closeness. Where the better the caring behavior, the more satisfied patients will be with health services. Because good service quality has a positive impact on patient recovery.