HUBUNGAN FASILITAS KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN DI PUSKESMAS SOOKO KABUPATEN MOJOKERTO

Abstract

The high demand from the community for health facilities at the puskesmasand the emergence of competition in many sectors. Health facilities are the main thing that must be considered and their quality improved according to thestandards of health facilities applicable at the puskesmas, so as to create trust, loyalty and form patient satisfaction. The purpose of this study was to determine whether there is a relationship between health facilities and the level of patient satisfaction at the Sooko Health Center, Mojokerto Regency. Correlational analytic research design with cross sectional approach. The population in this study were all outpatients at the Sooko Health Center, Mojokerto Regency. The sampling technique of this research used accidental sampling technique. The sample used was some outpatients who met the inclusion criteria. The instrument in this study used a questionnaire. The results of this study indicate that 1 patient who stated that the health facilities were poor (1.1%) stated that they were not satisfied. Of the 29 (32.3%) patients who stated that the health facilities were in the good enough category, 24 people (26.7%) said they were satisfied. Of the 32 patients who stated that the health facilities were in good category, 23 people (25.5%) stated that they were satisfied. And of the 28 patients who stated that the health facilities were in the very good category, 28 people (31.1%) stated that they were very satisfied. The results of the Spearman's rho statistical test obtained a close relationship value of 0.823, which means it has a high level of relationship with a positive direction. So it can be concluded that the better the health facilities, the higher the level of patient satisfaction.