Abstract:
Volunteers have a very important role both when a disaster occurs and when a
disaster does not occur. To become a volunteer requires strong motivation
because volunteers are required to have insight and concern to work voluntarily
and with a big heart in disaster management efforts. Volunteers always interact
with people who need help, but in their interactions it is not uncommon for
volunteers to experience verbal violence. This research aims to identify the
influence of verbal violence on volunteers' motivation to help disaster victims.
This research was a correlational descriptive study with a cross sectional
approach. The population is members of the KSR PMI Surabaya City. Using
random techniques, the research sample was 85 people. Data collection used
questionnaires and interviews. Data collection was carried out in the period June
– July 2023. The research results showed that the majority of respondents had
very strong motivation to become volunteers (43.5%) while based on their
experience of verbal violence, 77.6% of respondents said they rarely experienced
verbal violence. From the statistical results of the Spearman test, it shows a
significance of p < 0.001 and a correlation coefficient of 0.503. The implication of
this research can be concluded that appreciation, especially verbally, for the
results of a volunteer's hard work will have implications for increasing selfconfidence
and
motivation
to
become
a
volunteer
and
this
can
also
be
linked
to
improving
the
services
provided
so
that
community
satisfaction
with
the
existence
of
volunteers
will
increase.
