PERBEDAAN TINGKAT KEPUASAN KELUARGA PASIEN DI RUANG ICU (INTENSIF CARE UNIT) DENGAN KELUARGA PASIEN DI RUANG INAP KELAS 3

Abstract

Inpatient care problems are mostly traditional or functional methods. As a result, nursing services are not comprehensive, still focus on meeting physical needs, ignoring psychosocial aspects, while the problems that become dissatisfied with patients’ families in ICU include nurses who areless communicative and informative, waiting room comfort, ignorance and friendliness of officers, resulting in dissatisfaction experienced by families patient. The purpose of this study was to explain the differences in the level of satisfaction of patients in the ICU (Intensive Care Unit) with the families of patients in class 3 inpatients. In this study using a literature review study which is a series of activities relating to the method of collecting library data, reading, and recording dan processing research materials. Systematic review looking for electronic databases Google Scholar, ProQues, Google cendekia with keywords satisfaction, patient’s family, ICU, Inpatient. Obtained a total of articles that meet the requirements are 15 journals in this study. 5 international journals and 10 journals national. The analysis result show that there is a differences in the level of satisfaction of patients in the ICU (Intensive Care Unit) with the families of patients in class 3 inpatients, there are differences in nurse communication that is not good, the lack of caring behavior in nurses and the level of patient satisfaction at the service. This shows that there is a match between theory and the fact that the more effective the service provided by the nurse, the more optimal the satisfaction felt by the patient or the patient’s family. Poor service factors cause high rates of patient family dissatisfaction where this has an impact on the family satisfaction of ICU patients and inpatients. Nurses are expected to improve good communication and optimal service to the patient’s and patien’s family, so that the patient’s and patien’s family feels satisfaction if the results are satisfactory.