Abstract:
Conflict is an event that can not be avoided and occurs both within the scope
of individuals and between humans. The high level of service users naturally
raises many problems in the nursing profession. Therefore conflicts need to be
managed posituvely so as to produce a good impact on the development of
individuals and organization. The purpose of this study was to determine the
conflict resolution style that is generally chosen by thenurse in hospital. The
article search was conducted in nine database journals, namely Sinta, DOAJ, One
Search, Goggle Scholar, Portal Garuda, Wiley, PubMed, SciHub, and
Researchgate.The keywords used are “conflict management”, “hospital”, and
“Nurse Executive”. From 652 journals were obtained which were then filtered to
select 10 journals relevant to this purpose. The results of thhis study indicate that
from 10 journals there are 5 conflict management styles is integrating style,
avoiding style, accommodating style, collaborating style, and compromising style.
It was tound that the choice of executive nurses in managing conflict was more
using avoiding style (40%). There results give an idea if in hospital minimal
occurrence of conflict or even if a conflict occurs is only a trival problem.
Selection of conflict management style is varies depending on the small great
conflict and depend on the current situation. Nurses must be able to develop a
conflict management style that is suitable in dealing with conflict.
