Abstract:
One of the essential professional skills that nurses must possess when providing care to patients is therapeutic communication. Effective therapeutic communication can foster a bond of mutual trust between nurses and patients, which in turn plays a crucial role in enhancing patient satisfaction with the healthcare services they receive. This research aims to analyze the relationship between nurses’ therapeutic communication and patient satisfaction at the Pacet Community Health Center. This research employed a quantitative approach with a cross-sectional design. The research population consisted of all inpatients at the Pacet Community Health Center. The sample comprised 52 participants selected using consecutive sampling. Data were collected using a therapeutic communication questionnaire and a patient satisfaction questionnaire. The data obtained were analyzed using univariate and bivariate analyses with the Chi-Square test at a significance level of α = 0.05. The results showed that the majority of respondents rated the nurses’ therapeutic communication as “good,” with 30 respondents (57.7%) falling into this category. Meanwhile, patient satisfaction was predominantly in the “fairly satisfied” category, comprising 31 respondents (59.6%). The results of the bivariate analysis using the chi-square test yielded a p-value of 0.020 (p < 0.05), indicating a significant association between nurses’ therapeutic communication and patient satisfaction at the Pacet Community Health Center. Based on the research findings, it can be concluded that the therapeutic interactions carried out by nurses are significantly associated with patient satisfaction. The more successful the therapeutic interactions initiated by nurses, the higher the patients’ satisfaction with the nursing care they receive.
